Smile Company, Inc. / RÄNDÖM®
These shipping and return policies apply to orders placed in the Smile Company Oy online store.
1. General Information
The following products are sold in the online store:
Smile Company, Inc.
Business ID: 3183167-5
Address: Riihite 4, 00330 Helsinki
Email: [email protected]
Website: www.randomoriginals.com
We reserve the right to change product prices, availability, and shipping costs. The prices shown in the online store apply to orders placed through the online store. All prices include sales tax.
2. Delivery Area
We currently ship orders to Finland.
3. Delivery time
We strive to process and ship orders as quickly as possible.
The estimated standard delivery time is 2–7 business days from the time the order is processed. During peak seasons, promotional campaigns, stock shortages, or when shipping companies are busy, delivery may take a little longer.
If your order includes pre-order items or items with a delivery time that differs from the norm, we will indicate this on the product page or when you place your order.
4. Shipping Methods and Shipping Costs
Shipping methods and shipping costs are displayed at checkout before you confirm your order.
Shipping costs will be added to the total order amount, unless shipping is free as part of a promotion or under other terms and conditions.
The customer is responsible for ensuring that the contact information and shipping address provided for the order are correct. If delivery is delayed or fails due to incorrect information, we will not be liable for any additional costs incurred as a result.
5. Payment Methods
The payment methods accepted in our online store are:
Apple Pay
Google Pay / G Pay
Payments are processed securely via Stripe . Stripe is an international payment service provider that ensures the secure transmission of payment transactions. Smile Company Oy does not process or store customers’ payment card information.
Payment will be charged at the time of order. Your order will be processed once payment has been approved.
6. Order Confirmation
You will receive an order confirmation via email after placing your order. Please check that the information in the order confirmation is correct.
If you notice an error in your order, please contact us as soon as possible:
7. Right of Return and Cancellation
Consumers have the right to cancel an order placed in the online store within 14 days of receiving the product.
Cancellations must be clearly communicated via email to:
The following must be included in the notice:
- name
- order number
- product(s) to be returned
- contact information
The product to be returned must be:
- unused
- unopened, in the case of beverages, food, or hygiene products
- in its original condition
- suitable for resale
- in the original packaging, if possible
You may try on and examine the products just as you would in a store, but you may not use the product.
8. Returns of Beverage Products
When returning beverage products, the product must be unopened, unused, and in saleable condition.
Opened beverage products cannot be returned unless the product is defective.
9. Return Instructions
Before returning an item, the customer must contact us by email:
The return address and detailed return instructions will be sent to the customer by email after the return request is submitted.
The customer must return the product no later than 14 days of submitting the notice of cancellation.
Simply failing to pick up a package does not constitute a return notification or an order cancellation.
10. Return shipping costs
The customer is responsible for the return shipping costs, unless the product is defective or was delivered incorrectly.
If the product is defective or we have shipped the wrong item, Smile Company Oy will cover the return shipping costs.
11. Refund
We will refund the price of the returned item to the original payment method once we have received and inspected the return.
The payment will be refunded without delay and no later than 14 days of our receipt of the notice of cancellation. However, we may withhold the refund until we have received the product back or the customer has provided proof of shipment.
If the entire order is returned, we will also refund the original shipping cost based on the least expensive standard shipping option. Shipping costs are not refunded for partial returns.
12. Substitutions
If you'd like to exchange the product for a different size, for example, please contact us:
An exchange can be made if the product is in stock. The customer is responsible for the return shipping costs associated with the exchange, unless the product is defective or was delivered incorrectly.
13. Unclaimed Package
Failure to pick up a package does not constitute a cancellation of the order.
If a package is returned to us unclaimed without a separate cancellation notice, we may charge the customer for the actual costs incurred for shipping and return, as well as handling fees.
14. Defective or incorrect product
If the product you received is defective, damaged, or incorrect, please contact us as soon as possible:
Include in the message:
- order number
- description of the error
- photos of the product and packaging, if possible
We will resolve the issue on a case-by-case basis by either sending a replacement product, issuing a refund, or agreeing on another solution.
15. Complaints
All complaints will be handled as quickly as possible. Please submit your complaint within a reasonable time after the error is discovered.
Complaints may be sent to:
16. Customer Service
For questions, returns, and complaints, please contact:
Smile Company Ltd / RÄNDÖM®
[email protected]
www.randomoriginals.com